Just a short list. Read marketing, sales, agency, and customer success blog content.Hear from the businesses that use HubSpot to grow better every day.Create apps and custom integrations for businesses using HubSpot.Get access to HubSpot’s most popular marketing resources.Find training and consulting services to help you thrive with HubSpot.Get up-to-date research and data on hot business trends.Take courses on the latest business trends, taught by industry experts.Get a primer on how inbound helps your business grow better.Get help if you have questions about using HubSpot software.10 FAQ Page Examples You'll Definitely Want to Copy Periodically, those questions should get the same thorough examination so that the insight can be plowed back into the overall content strategy.So now a question for all of you: Anyone been including the FAQ in your usability testing? Rather than writing long and eloquent paragraphs, it's best to be straightforward and brief when providing answers.It's important that every FAQ page you have is always accurate. Yes, I hope they also follow it up over time with working the Q/A back into their content.Christopher: It was one of those last second ideas. Their advice includes:The best case I’ve found for FAQs comes from Jonathan and Lisa Price in their book, When guests get stuck they most often turn to the FAQ, because the style seems friendlier than the average help system, and the genre promises answers to real questions from users, rather than a stonewalling corporate pile of documentation. Some may even have a few pages depending on the products or services they provide. If anything I might be even more harsh on the FAQ and say that its existence points to a failure of the website to communicate your core message. But my biggest problem with FAQs is that the very concept is now devalued beyond usefulness. They surmise that the form originated in the pre-web world of the ListServ. “How does your product integrate with PayPal?” They’re both the same, but if you think like a user, you’re much likely to go with the first option and not wit… Another good way to make sure your list of questions is useful is by placing the simplist and most often asked questions at the top of the list. FAQs often read like a catechism, a fictitious back-and-forth conversation between the eager, inexperienced user and the wise, venerable expert, covering all the basics from the beginning, and urging purchase at every step:On the whole, FAQs like these patronize users. As long as one has done the research based on the real content and the real users, create the structures that will best meet their needs!AMartin: Thanks for the link. If you’ve noticed some of the best FAQs, you’ll see that they have the questions written in the first person. We’ve been offering this service for a while now, check it out at I think your FAQ article is missing a basic tenant of FAQs: the audience isn’t you.I’ve heard FAQs referred to as QWWPWAs (questions we wish people would ask), which I think is their central failing point…they’re not actually trying to be useful. Their advice includes: 1. Either way I think those that fall into the “what, why” category should only stay an FAQ until a point to where the question is addressed properly in the primary content of the site.In hindsight, maybe the faq should be a page that is dynamic and changing. Thanks, everyone for reading!I don’t like FAQs. Static vs.

For more information, check out our Most companies have an FAQ — or Frequently Asked Questions — page on their website. I love “TeuxDeux”:Yes a good FAQ page actually does answer your questions but I do see a lot that are trying to buff up the service or it would seem the FAQ page is their just for pure SEO purposes which as you can image can be sprinkled with keywords through it quiet effectively.True, most FAQ’s are usually useless. Olu offers a thoughtful approach to a more welcoming web. It's now 2019, and the timing couldn't be better. The question is how to implement them without seeming to repeat the navigation and causing unneccesary confusion. As you scroll down you see several options for finding answers to questions. Any suggestions about the definition of an FAQ would be useful.Thank you for the thoughtful article, particularly the section on improving your site’s content in response to frequently asked questions instead of simply throwing up a FAQ. Since there are only 26 questions in total, Microsoft can just list the questions and answers for each category.For more assets that can save your customers' time, read about some useful Originally published Apr 5, 2019 8:00:00 AM, updated July 12 2019 This took so long. They can also answer them – and the person who asked will be automatically notified by email. For example imagine you were writing about the rules for residents in an apartment block. The page has a clear, bold search box which encourages visitors to utilize the tool over scrolling for their question. After reading this post I do believe that it has a purpose, but needs a bit more attention where it actually is used as either a “quick read” of the what, why, how much type; or a tool that actually identifies questions that are a) not being answered in the site content, or b) too hard to find in the site.
Thus, it's helpful if you divide up questions into overarching topics, such as products, security, and billing.It's good to have categories laid out on the landing page of your FAQ section.


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